Summary
Work History
Skills
Languages
Timeline
Generic
Tianshan Ji

Tianshan Ji

Summary

Customer Success Manager | Funnel & Ops Builder | Closer | Sales Manager | Entrepreneur

Work History

Founder & CSM

Influencer Income
  • Founded and managed an agency helping influencers monetize audiences and build info-businesses; generated $1.4M in 9 months.
  • Achieved #1 revenue in competition, generating $330K profit in 30 days, exceeding prior consistent monthly revenue of $24K.
  • Assisted other creators in launching and scaling six-figure info-businesses using systemized workflows.
  • Built CRM systems and analytics dashboards to identify bottlenecks and optimize conversion funnels.

Customer Success Manager

Operator Incubator
  • Mentored beginner marketers, helping clients earn $5K setup fees and scale to 6-figure info-businesses.
  • Conducted onboarding, strategy mapping, goal-setting, expectations, check-ins, 1:1/group coaching, and end-of-day data analysis to ensure consistent client progress.
  • Managed Client retention & Internal closing for upsells / crossells
  • Created standardized workflows to maximize operational efficiency and client satisfaction (both practical and mental)
  • Results: https://docs.google.com/presentation/d/1PqZMXoKhIJVYZsSaXsSkeNA4h8BzmnHDyYVl8kuVdj4/edit?usp=sharing

Sales Closer & Team Lead

Coaching Companies
  • 2.5 years of experience in sales
  • Generated $500K in revenue as a sales closer while managing and training teams of SDRs.

Skills

    Customer Success & Onboarding

  • Strategy mapping, goal-setting, coaching, mind shifting, inter closing, pattern recognition, client retention
  • Sales & Marketing

  • Funnels building, optimization, revenue generation, copywriting, organic marketing, paid marketing, closing, setting, managing, training
  • Operations & Fulfillment

  • Process design, workflow automation, team management, backend, communication, check-ins, reports, HR
  • Systems & Tools

  • Excel, Notion, GoHighLevel (GHL), CRM platforms, Sales Platforms, Data Scrapers, Organizers, Builders, Marketing platforms, Automation workflows

Languages

English
Chinese (Mandarin)
Russian
Kyrgyz
Kazakh

Timeline

Customer Success Manager

Operator Incubator

Founder & CSM

Influencer Income

Sales Closer & Team Lead

Coaching Companies
Tianshan Ji