Nurmukhammad Berdibekov
Bokonbaevo
Summary
Highly communicative Dispatcher with enthusiasm for every task. Multilingual and willing to take on lots of responsibility. Pursuing a dispatch role handling a multitude of tasks and facilitating action.
Overview
3
3
years of professional experience
Work History
Truck Dispatcher
Saur Trans Inc
12.2022 - Current
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Scheduled and dispatched drivers to locations in USA.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Coordinated closely with other departments to facilitate smooth delivery operations.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Coordinated dispatching of 8 drivers to accomplish daily delivery requirements.
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
- Provided training and guidance to new dispatchers.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Monitored and tracked dispatch communication systems.
- Assisted in resolving customer complaints and grievances.
- Communicated with customers to provide delivery updates and resolution.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Received new orders, prepared documentation, and assigned personnel.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Monitored flow of paperwork and directed information to appropriate departments.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
Truck Dispatcher
Ace Trans Inc
08.2020 - 11.2022
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Worked closely with customers to effectively resolve issues and complaints.
- Scheduled and dispatched drivers to locations in USA.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency.
- Coordinated closely with other departments to facilitate smooth delivery operations.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Coordinated dispatching of 18 drivers to accomplish daily delivery requirements.
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
- Provided training and guidance to new dispatchers.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Monitored and tracked dispatch communication systems.
- Assisted in resolving customer complaints and grievances.
- Communicated with customers to provide delivery updates and resolution.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
Education
High School Diploma -
Joomart Bokonbaevo
Bokonbaevo, Kyrgyzstan05.2017
Skills
- Branch Management
- Yard Management
- Customer Relations
- Supply Chain Improvement
- Problem Assessment
- Driver Communications
- Resolving Shipping and Delivery Problems
- Operational Improvements
Languages
Kyrgyz, Russian
Native language
English
Advanced
C1
Timeline
Truck Dispatcher
Saur Trans Inc
12.2022 - Current
Truck Dispatcher
Ace Trans Inc
08.2020 - 11.2022
High School Diploma -
Joomart Bokonbaevo
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