Nazgul Bolotova
Bishkek
Summary
Energetic and Multilingual Customer Service Professional with over 3 years of experience in the hospitality and customer service industries, excelling in customer satisfaction and teamwork. Fluent in written and spoken English, Russian, and Kyrgyz, with a proven ability to communicate effectively across diverse cultures. Known for quick adaptability, strong interpersonal skills, and the ability to manage tasks effectively and in a timely manner under pressure. A natural team player with a welcoming attitude. My unique background and experience in customer service equips me with a versatile skill set that can be leveraged in dynamic team environments to achieve company goals while ensuring customer comfort and safety.
Overview
8
8
years of professional experience
Work History
Quality Assurance Engineer
Geekstudio
11.2023 - Current
- Established effective communication channels between QA, development, and project management teams to foster a collaborative working environment focused on delivering high-quality service.
- Worked with customers and team members on providing the best products and services with a great commitment, hospitality and exceeding customer expectations.
- Recognized for being a natural team player in achieving significant improvements in product, service quality, leading to substantial decrease in customer service related issues.
Receptionist Administrator
Hidden Beauty Lounge
08.2019 - 08.2023
- Achieved exceptional customer service experience by efficiently managing the customers' needs and concerns, leading to satisfied services in the company.
- Excelled in a hight-pressure team environment, consistently maintaining top-tier customer service, even in challenging situations.
- Improved client satisfaction with timely manner and resolved customer complaints effectively, ensuring client satisfaction and retention.
- Demonstrated exceptional communication and hospitality skills while building rapport with clients during services, resulting in repeat business.
Receptionist Administrator
Altyn Saray Hotel
05.2017 - 06.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance with hospitality.
- Assisted in the planning and execution of company events for improved employee and client service experiences.
- Improved client satisfaction with timely and accurate information provision by showcasing exceptional communication and interpersonal skills.
- Helped the company build highly-efficient administrative team through ongoing coaching and professional development opportunities,resulting in great hospitality and outgoing customer service satisfaction and retention.
Education
Bachelor's Degree - Linguistics
Kyrgyz National University
Bishkek,Kyrgyzstan05-2019
Skills
- Customer service
- Safety awareness
- Food and beverage service
- Multilingual proficiency
- Reliability and punctuality
- Cultural awareness
- Problem-solving
- Team collaboration
Languages
Kyrgyz, Russian
Native language
English
Advanced
C1
Arabic
Beginner
A1
Additional Information
Height: 162
Weight: 58
Date of Birth: 12.09.1997
Marital Status: Single
Timeline
Quality Assurance Engineer
Geekstudio
11.2023 - Current
Receptionist Administrator
Hidden Beauty Lounge
08.2019 - 08.2023
Receptionist Administrator
Altyn Saray Hotel
05.2017 - 06.2019
Bachelor's Degree - Linguistics
Kyrgyz National University
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