Integrity-drive, objective, and detail-oriented financial administration professional offering key strengths in the areas of financial budgeting and accounting, Superior ability to research, develop and implement budgetary strategies designed to optimize authorized appropriations and efficiently accomplish agency’s mission. Demonstrated effective organizational, analytical, and interpersonal skills. Personable Housing Supervisor committed to maintaining positive communications and relationships with clients, property managers, landlords and housing agencies in Bishkek. Expertise in providing housing coordination services, supporting clients in maintaining independent housing goals and performing thorough housing inspections. Excellent case management, recordkeeping and problem-solving capabilities. Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service. Steadfast EEO Counselor employs empathy and patience to connect with individuals on emotional level and provide support during difficult times. Excellent eye for detail and accurately assesses needs. Strives to provide best possible care and support. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
Work History
Housing Supervsior
U.S. Embassy Bishkek
Bishkek, GB
02.2020 - Current
Equal Employment Opportunity Liaison for the Mission. Filled EEO reports and provided details to the EEO Counselor with details of applications submitted for any discrimination: person's race, color, religion, sex (including pregnancy and related conditions, gender identity, and sexual orientation), national origin, age (40 or older), disability or genetic information.
Represented the United States Embassy in Kyrgyz Republic in terms of leasing residential units for US diplomats and their families by ensuring that all living quarters meet POSHO and Safety Requirements.
• Conducted Market research, located potential houses for leasing. Acted as POC for USG and Landlords and led meeting in negotiations by providing required information to both parties of lease terms and its details.
Carried out initial negotiations of Lease. Drafted Agreements and its terms.
• Prepared Yearly Budget Proposals for all US Embassy residential units by analyzing Mission needs, contact agencies for changes/addition to Pool that require adjustments in Funds.
• Prepared Lease Waivers after Inter Agency Housing Board meetings for all over-benchmark assignments. Provide Overseas Building Operations office with necessary information and proof of fund’s availability for all assignments.
• Submitted Purchase Orders for Make-Ready processes in residential units by preparing accurate Scope of Work for projects, conducted walk-thru with potential contractors, discussed details of work.
Negotiated terms and conditions of contracts/orders. Provide technical expertise to accomplish required results. Made random site visits and ensured work carried out per SOW as stated in Contracts/Agreements.
• Assigned Contracting Officer Representative for Cleaning, Trash Removal and Painting Contracts of the Mission. Prepared detailed and accurate Scope of Work, participation in Source Selection Process and provided technical review of quotes. Ensured payment accuracy by reviewing SOW and Invoices, submitted by
•Assisted in coordination and monitoring of operational, administrative and financial aspects of housing projects including but not limited to purchase of appliances. Provided technical and financial justifications.
• Run weekly Make-ready meetings. Participated in developing action plans, adjustments to the action plans.
• Coordinated and managed the collection, verification and analysis of data and background information; updated the Real Property Application and all other web-based software.
Provided and trained housing staff on any changes/updates on locals laws in terms of leasing, housing development and construction building codes.
Realty Clerk
U.S. Embassy Bishkek
Bishkek, GB
02.2018 - 02.2020
Responsible for maintaining the administrative functions of the Realty office, including answering and directing phone calls, directing visitors, maintaining office schedules and assisting office staff as needed.
Prepare travel documents, purchase orders and supply requests timely and with accuracy
Maintained the electronic filing systems for all Realty records and correspondence
Coordinate conferences and meetings as needed
Created and mail newsletters or outreach information to the community as directed
Researched and reviewed projects as directed by supervisor. Establish and tract work procedures or schedules and keep staff on track for the daily work flow
Produce and distribute correspondence memos, letters, faxes and forms. Assist in the preparation of regularly scheduled reports.
Filed and processed wide variety of documents associated to Realty with accuracy and confidentiality
Assisted in maintaining databases with high level of accuracy and attention to details.
Control and supervise repair works carried out in residential units by contacting tenants and scheduling with utility representatives, landlord and contractors
Contacted Landlords to fix issues in leased living quarters, ensured repair works carried out safely and met international building code requirements.
Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment
Produced high-quality communications for internal and external use
Interacted with customers by phone, email, or in-person to provide information
Issued invoices and followed up on outstanding payments to remind clients to pay on time
Made travel arrangements for other employees' business trips, negotiating fair prices on behalf of company
Routed business correspondence, documents, and messages to correct departments and staff members
Fostered operational efficiency and compliance with company policies through effective coordination of office activities
Informed and supported business leaders through consistent communication and administrative support duties
Utilized office management software to record and track customer information
Store Manager
US Army and Air Force Exchange Service
US Army Base -Bagram, AF
04.2010 - 08.2017
Managed and oversaw store operations and the budget of $5 million in turnover
Administered accounting functions, meeting monthly, quarterly, and annual sales and financial targets, managing the budget, and generating payroll by adhering to the Agency Policies
Ensure all financial activities are carried out in compliance with AAFES rules and regulations.
Implemented human resource duties including recruiting, training, and firing, managing schedules, assigning responsibilities, and settling sales quotas and performance management based on metrics
Assessment, Program Design and Planning: In association with Base Command and AAFES Head Quarters ensured emergency assessments are executed and from them an integrated emergency response, implementation and exit
strategies are developed.
Participated in all emergency trainings and meetings conducted by Task Forces and Fire Departments in providing safety and emergency actions of personnel in US Army and NATO bases. Conducted trainings of the team to ensure all and each are well-aware of emergency situations and actions to be taken.
Coordinated development of all project implementation plans and budgets within the framework of the agreed emergency response programme and strategy.
Ensured adequate monitoring, reporting and acquittal of emergency response activities in accordance with
US and NATO accountability framework, relevant SPHERE standards, and essential environmental mitigation measures.
Ensured all emergency personnel understand and carry out their duties in accordance with humanitarian principles, core values, the Code of Conduct and SPHERE.
Created the conditions to ensure effective teamwork and morale. Ensured staff well being is addressed. Conduct performance appraisals of emergency staff if and as required, ensure regular feedback and mentoring on individual performance.
Promoted a productive work environment respectful of the Code of Conduct with zero tolerance for verbal and physical abuse or discrimination against other persons on the grounds of race, color, sex or creed.
Monitor ongoing human resources issues and make recommendations and adjustments accordingly.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness
Implemented innovative programs to increase employee loyalty and reduce turnover
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
Scheduled employees for shifts, taking into account customer traffic and employee strengths
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
Warehouse Manager, Inventory Control Associate
US Army and Air Force Exchange Service
US Army Base Sharana, Paktika, AF
12.2008 - 04.2017
Prepared and set daily, weekly, and monthly staff goals of the warehouse staff
Trained staff and certified drivers for forklifts, trucks
Conducted daily inspections of the warehouse equipment and vehicles
Maintained a store inventory and stock balance by conducting physical inventory of all merchandise
Set warehouse operational goals by following standard operational procedures and strategic plans
Arranged delivery and offloading shipments
Counted on-stock balance, due in and weekly sales to determine order needs weekly
Maintain storage area and sales floor by organizing floor space: adhering to storage design principles and recommended improvements
Researched market to expand stock items, contacted the vendors and negotiated the terms of deliveries and method of payments
Filed paperwork to get credit for all returned/refunded items
Contacted the vendors and provided all info needed to process credit.
Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise
Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets
Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors
Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes
Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability
Cleaned and maintained warehouse in compliance with OSHA safety standards
Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements
Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements
Evaluated incoming shipments for quality issues and processed unacceptable materials for return
Developed and implemented policy and procedure updates to improve workflow and productivity
Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules
Developed safety programs to protect workers and reduce injuries
Developed comprehensive staff training program to improve employee performance and morale
Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays
Audited and corrected discrepancies in inventory numbers
Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances
Unloaded shipments, reviewed merchandise, and tracked paperwork
Completed physical inventory counts each month
Completed daily cycle counts to maintain accuracy of records
Recorded information, shortages, and discrepancies to keep records current and accurate
Verified incoming products and checked delivery totals to keep system records current and accurate
Budgeted and forecasted inventory needs incorporating sales trends and customer demand
Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions
Developed and implemented inventory management strategies for improved stock flow
Managed inventory control for high-volume warehouses with accurate, timely stock replenishment
Built strong vendor relationships for timely goods and materials deliveries
Education
M.D. - Economics
Kyrgyz University of Economics
Bishkek, GB
01.2019 - 01.2021
MBA - English Language
Bishkek Humanities University
Bishkek, GB
08.2003 - 07.2008
Skills
Computer skills: Advanced knowledge of MC Office
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Timeline
Housing Supervsior
U.S. Embassy Bishkek
02.2020 - Current
M.D. - Economics
Kyrgyz University of Economics
01.2019 - 01.2021
Realty Clerk
U.S. Embassy Bishkek
02.2018 - 02.2020
Store Manager
US Army and Air Force Exchange Service
04.2010 - 08.2017
Warehouse Manager, Inventory Control Associate
US Army and Air Force Exchange Service
12.2008 - 04.2017
MBA - English Language
Bishkek Humanities University
08.2003 - 07.2008
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