INGKAR TURGUMBEK
Dubai,UAE
Summary
Customer-focused professional with experience in high-volume retail and hospitality, including Dubai Duty Free. Skilled in handling demanding customer interactions, resolving complaints, and maintaining service quality under pressure. Strong communication skills in multicultural environments. Fluent in English and Russian. Adaptable, resilient, and committed to safety, efficiency, and teamwork.
Overview
6
6
years of professional experience
Work history
Beauty Advisor
Charlotte Tilbury
Dubai, UAE
2025.06 - 2026.04
- Provide personalized consultations in a fast-paced retail environment.
- Handle customer expectations and resolve concerns professionally.
- Achieve sales targets (120%+).
- Maintain high service and hygiene standards as per company’s policy.
Sales assistant
Dubai Duty Free
Dubai, UAE
2023.07 - 2025.06
- Assisted international passengers in a high-volume airport.
- Handled inquiries, complaints, and last-minute requests efficiently.
- Worked accurately under time pressure during peak hours.
- Followed company procedures and security standards.
English Teacher
Kazakhstan International Linguistic college
Astana, Kazakhstan
2022.08 - 2023.06
- Delivered lessons to diverse groups, adapting communication styles.
- Maintained structured and disciplined learning environment.
Waiter
Versal restaurant
Taraz , Kazakhstan
2020.10 - 2022.07
- Worked in a busy setting with constant customer flow.
- Managed multiple tables and resolved guest concerns efficiently.
Education
Master’s - Pedagogy
Taraz International University
Taraz, Kazakhstan 01/2023 - 01/2025
Bachelor’s - Pedagogy
Taraz Regional University
Taraz, Kazakhstan 09/2018 - 06/2022
Skills
- Customer Service & Passenger Handling
- Conflict Resolution & Problem Solving
- Multitasking & Time Management
- Safety Awareness & Compliance
- Teamwork in Multicultural Environments
Language
English - C2
Russian - native
Kazakh - native
Korean - B1
Timeline
Beauty Advisor
Charlotte Tilbury
2025.06 - 2026.04
Sales assistant
Dubai Duty Free
2023.07 - 2025.06
English Teacher
Kazakhstan International Linguistic college
2022.08 - 2023.06
Waiter
Versal restaurant
2020.10 - 2022.07
Master’s - Pedagogy
Taraz International University
01/2023 - 01/2025
Bachelor’s - Pedagogy
Taraz Regional University
09/2018 - 06/2022