Evgeniia Briukhova
Bishkek
Summary
Main objective in career-wise is to join a company where I can efficiently utilize the knowledge acquired from my life and work experiences. Where I can develop my potential to the extent of harnessing my capabilities to contribute success and prestige to the company and myself. As an open-minded, positive person I am always ready to learn and improve.
Overview
11
11
years of professional experience
Work History
Guest Experience Coordinator/Assistant Guest Service Manager
Saadiyat Rotana Resort and Villas
01.2022 - 01.2023
- Maintain effective communication with all related departments to ensure a smooth service delivery
- Deal promptly, efficiently, and pleasantly with any queries and resolve guest complaints that may arise
- Ensure that the guest receives the accommodation he/she is expecting
- Coordinate with all Managers and Supervisors of the Front Office to ensure that daily Front Office operations run smoothly
- Attend to all guest inquires, that are directed in a professional and helpful manner
- Ensure all arriving guests' rooms are either assigned prior to arrival or are sufficiently available for the Front Desk to allocate upon arrival
- Maintain an up-to-date knowledge of all groups in terms of arrival, stay and departure requirements and communicate this with the department
- Assist the Guest Service team in the lobby when required
- Acting as Front Office manager on duty/night manager in the absence of Front Desk manager.
Team Leader of Front Office
Saadiyat Rotana Resort and Villas
10.2021 - 07.2022
- Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure
- Maintain effective communication with all related departments to ensure smooth service delivery
- Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services
- Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner
- Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries
- Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy
- Ensure all guest registrations are completed and correspond with Opera PMS guest information.
Front Desk Agent
Saadiyat Rotana Resort and Villas
09.2018 - 10.2021
- Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
- Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
- Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
- Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
- Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
- Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries.
Front Desk Agent
Saraya Corniche Hotel
03.2017 - 03.2018
- Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
- Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
- Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
- Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
- Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
- Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries.
Hostess
Golden Tulip
12.2015 - 03.2017
- Offer consistently professional, friendly, warm and engaging service
- Welcome guests to the assigned outlet, receive and conduct guests to tables, ensure that they are attended to and be available for them at all times as a point of contact
- Take outlet reservations, handle the reservation book and answer the telephone in an impeccable manner
- Set up the outlet prior to the business hours along with the service team
- Coordinate with the service team in making necessary arrangements according to floor plan for reservations or blocking off reserved tables
- Observe the cleanliness and maintenance of the outlet and the entrance area
- Assure the well-being of all guests by maintaining a close, friendly, yet discrete contact
- Be aware of all menus and ongoing promotions in the outlet by heart in order to recommend if a guest requests.
Transfer guide
Pegas Touristic
04.2015 - 10.2015
- Meeting the guests in airport
- Accompany guests to the hotels
- Giving the major information about accommodation and country
- Advertising a touristic program of the company and excursions
- Accompany the guests on the tour programs.
Consultant in travel agency
Persia Travel Agency
11.2014 - 04.2015
- Searching and advising best available routes to the clients
- Handling bookings and taking a payment from the clients
- Helping to collect, submit documents for the foreign embassy.
Transfer guide
Pegas Touristic
03.2014 - 10.2014
- Meeting the guests in airport
- Accompany guests to the hotels
- Giving the major information about accommodation and country
- Advertising a touristic program of the company and excursions
- Accompany the guests on the tour programs.
Secretary of Executive Director
NABU (National Association of Biologist)
06.2012 - 03.2014
- Business correspondence
- Preparing material for presentations
- Assisting during the presentations
- Preparing a monthly and annual reports
- Taking a picture, video during the events.
Education
Management of Organization -
Faculty of Management in Tourism
Bishkek, Kyrgyzstan06.2013
Skills
- Managing individuals and groups
- Working with the team flexibly
- Admin Duties (correspondence and organizing)
- Customer Service Excellence
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Video and pictures editing
- QEMS
- Vicas UAE
- Sky Bayan
- Opera PMS
Languages
Russian
Proficient
C2
English
Upper intermediate
B2
Personal Information
- Place of Birth: Kyrgyzstan
- Date of Birth: 10/13/90
- Nationality: Russian
Training
- Reservation Department, Saadiyat Rotana Resort and Villas, Abu Dhabi, United Arab Emirates, 2018
- On Job Training certificate, Saadiyat Rotana Resort and Villas, Abu Dhabi, United Arab Emirates, 2019
Timeline
Guest Experience Coordinator/Assistant Guest Service Manager
Saadiyat Rotana Resort and Villas
01.2022 - 01.2023
Team Leader of Front Office
Saadiyat Rotana Resort and Villas
10.2021 - 07.2022
Front Desk Agent
Saadiyat Rotana Resort and Villas
09.2018 - 10.2021
Front Desk Agent
Saraya Corniche Hotel
03.2017 - 03.2018
Hostess
Golden Tulip
12.2015 - 03.2017
Transfer guide
Pegas Touristic
04.2015 - 10.2015
Consultant in travel agency
Persia Travel Agency
11.2014 - 04.2015
Transfer guide
Pegas Touristic
03.2014 - 10.2014
Secretary of Executive Director
NABU (National Association of Biologist)
06.2012 - 03.2014
Management of Organization -
Faculty of Management in Tourism
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