Elina Mamasalieva
Bishkek,Kyrgyzstan
Summary
Four years of experience in servise industry made me realize my ability to effectively work with people as well as in a team.
My enthusiasm, ability to adapt to new people, passion for caring for others and interact with people of different cultures help create hospitable atmosphere and make people feel comfortable.
I would like to join the team of professionals and I think, I can successfully apply my experience at your company.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Transfer guide
Fit Holidays Company
Antalya, Turkey
2024.04 - 2024.11
- Greeting and meeting guests at the airport, escorting them to the bus
- Getting acquainted with the necessary information about their vacation on the bus, while we are going to the hotel
- Communication with guests and answering their questions during the trip
- Responding to complaints and helping to resolve them
- Assistance with hotel check-in
- Afterwards, collect guests back to the airport. Communication with guests to ensure they are happy with the service
Call center operator
Aknet Company
Bishkek, Kyrgyzstan
2021.01 - 2024.02
- Initiated upselling techniques during calls, generating additional revenue for the company
- Resolved conflicts in a respectful manner, promoting a positive image of the company
- Making phone calls to clients and asking them about the company's services
- Managed high volume of inbound calls, ensuring swift response times
- Accept applications and connect new or old clients to the internet
Sales consultant
Wholesale prices 01
Bishkek, Kyrgyzstan
2020.04 - 2021.08
- Opened, shelved, and merchandised new products in organized displays for optimal sales promotions
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs
- Increased brand awareness by conducting engaging product demonstrations.
- Handled after-sales services proficiently, ensuring client retention
- Yielded higher sales revenue through upselling techniques
Education
Information technology in telecommunications
Kyrgyz State Tehnical University
Bishkek 2019.09 - 2023.07
Skills
Customer service
Can adapt to new people, new places and new situation
Friendly and very keen to help others
Hard working and punctuality
Fast learning
Languages
Kyrgyz
Proficient (C2)
Russian
Proficient (C2)
English
Upper intermediate (B2)
Turkish
Elementary
Certification
"Transfer guide" certificate Fit Holidays
"The psychology of effective sales" certificate Khamza Osmonkulov
Timeline
Transfer guide
Fit Holidays Company
2024.04 - 2024.11
Call center operator
Aknet Company
2021.01 - 2024.02
Sales consultant
Wholesale prices 01
2020.04 - 2021.08
Information technology in telecommunications
Kyrgyz State Tehnical University
2019.09 - 2023.07