Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
Generic
Elina Mamasalieva

Elina Mamasalieva

Bishkek,Kyrgyzstan

Summary

Four years of experience in servise industry made me realize my ability to effectively work with people as well as in a team.

My enthusiasm, ability to adapt to new people, passion for caring for others and interact with people of different cultures help create hospitable atmosphere and make people feel comfortable.
I would like to join the team of professionals and I think, I can successfully apply my experience at your company.

Overview

5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Transfer guide

Fit Holidays Company
Antalya, Turkey
04.2024 - 11.2024
  • Greeting and meeting guests at the airport, escorting them to the bus
  • Getting acquainted with the necessary information about their vacation on the bus, while we are going to the hotel
  • Communication with guests and answering their questions during the trip
  • Responding to complaints and helping to resolve them
  • Assistance with hotel check-in
  • Afterwards, collect guests back to the airport. Communication with guests to ensure they are happy with the service

Call center operator

Aknet Company
Bishkek, Kyrgyzstan
01.2021 - 02.2024
  • Initiated upselling techniques during calls, generating additional revenue for the company
  • Resolved conflicts in a respectful manner, promoting a positive image of the company
  • Making phone calls to clients and asking them about the company's services
  • Managed high volume of inbound calls, ensuring swift response times
  • Accept applications and connect new or old clients to the internet

Sales consultant

Wholesale prices 01
Bishkek, Kyrgyzstan
04.2020 - 08.2021
  • Opened, shelved, and merchandised new products in organized displays for optimal sales promotions
  • Provided service with a smile, offering courteous, helpful advice to best meet customer needs
  • Increased brand awareness by conducting engaging product demonstrations.
  • Handled after-sales services proficiently, ensuring client retention
  • Yielded higher sales revenue through upselling techniques

Education

Information technology in telecommunications

Kyrgyz State Tehnical University
Bishkek
09.2019 - 07.2023

Skills

Customer service


Can adapt to new people, new places and new situation


Friendly and very keen to help others


Hard working and punctuality


Fast learning


Languages

Kyrgyz
Proficient (C2)
Russian
Proficient (C2)
English
Upper intermediate (B2)
Turkish
Elementary

Certification

"Transfer guide" certificate Fit Holidays


"The psychology of effective sales" certificate Khamza Osmonkulov

Timeline

Transfer guide

Fit Holidays Company
04.2024 - 11.2024

Call center operator

Aknet Company
01.2021 - 02.2024

Sales consultant

Wholesale prices 01
04.2020 - 08.2021

Information technology in telecommunications

Kyrgyz State Tehnical University
09.2019 - 07.2023

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Elina Mamasalieva