Diana Nurmamatova
Dubai
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Atlantis The Royal
10.2023 - Current
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Waitress
Hilton Dubai Jumeirah Hotel Resort
07.2022 - 08.2023
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Education
NVQ Level 2 ; Beauty
Bishkek, Kyrgyzstan 08.2020
High School Diploma -
Kyrgyz Technical Univercity ; Computer Science
Bishkek,Kyrgyzstan09.2019
NVQ Level 4; Graduation
Jalal Abad , Kyrgyzstan 05.2019
Skills
Bookkeeping skills
Customer skills
Multi-line phone systems
Microsoft office
Cross-cultural communication skills
People skills
Problem solving
Languages
Russian, Kyrgyz
Native language
English
Upper intermediate
B2
Timeline
Restaurant Hostess
Atlantis The Royal
10.2023 - Current
Waitress
Hilton Dubai Jumeirah Hotel Resort
07.2022 - 08.2023
NVQ Level 2 ; Beauty
High School Diploma -
Kyrgyz Technical Univercity ; Computer Science
NVQ Level 4; Graduation
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