Begaiym Akmatova
Onboarding Specialist
Bishkek city
Summary
Highly organized and proactive specialist with strong communication skills and a customer-focused approach. Quick learner with great attention to detail and a strong sense of responsibility. Skilled at building positive relationships with clients and team members, resolving issues calmly, and ensuring smooth project execution. Adaptable and collaborative, committed to delivering excellent support and driving client success.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Onboarding Specialist
Growave
06.2024 - Current
- Guided new clients through the app setup via calls and emails to ensure smooth onboarding
- Customized onboarding plans based on client needs and business goals
- Provided training on key features, integrations, and best practices to maximize app usage
- Assisted with custom client requests and managed their projects to ensure successful launch
- Delivered ongoing support throughout the entire onboarding process
- Addressed client questions and resolved technical issues promptly in collaboration with support teams
- Monitored client progress and followed up to ensure successful implementation and satisfaction
Content Specialist & Customer Manager
Growave
09.2023 - 06.2024
- Managed and updated help center articles to ensure accurate and clear information
- Monitored and handled customer reviews, addressing negative feedback professionally
- Implemented strategies to encourage and increase positive customer reviews
Administrator
Kamin Thai Massage
12.2021 - 09.2023
- Managed daily front desk operations, including client scheduling and appointment coordination
- Provided excellent customer service, greeting and assisting clients promptly
- Handled phone inquiries, bookings, and walk-in customers efficiently
- Maintained client records and managed payments
Education
BBA - International Economics and Business
Ala-Too International University
Bishkek, Kyrgyzstan 05.2019 - 06.2023
Skills
- Being diligent and quick to learn
- Strong sense of responsibility
- Attention to detail
- Excellent communication skills
- Ability to establish rapport with colleagues and clients
- Conflict-free nature fostering harmonious interactions
Certification
IELTS Certificate, 12/01/18, Achieved a score of 7.0 on the IELTS examination.
Personal Information
- Date of Birth: 05/21/01
- Gender: Female
- Marital Status: Not married
Timeline
Onboarding Specialist
Growave
06.2024 - Current
Content Specialist & Customer Manager
Growave
09.2023 - 06.2024
Administrator
Kamin Thai Massage
12.2021 - 09.2023
Python Backend Developer
02-2021
BBA - International Economics and Business
Ala-Too International University
05.2019 - 06.2023
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