Summary
Overview
Work History
Education
Skills
Timeline
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Aman Mukanbet Uulu

Aman Mukanbet Uulu

Qatar Airways Applicant
Bishkek

Summary

I am eager to join Qatar Airways because I admire its excellence and strong team values. With experience in customer service and team collaboration, I thrive in fast-paced environments and enjoy helping people feel comfortable and welcome. I’m quick to learn, adaptable, and passionate about delivering great service. I believe that working in such a high-standard environment will expand my knowledge, strengthen my teamwork, and allow me to grow both personally and professionally. I’m ready to contribute to Qatar Airways’ mission of delivering exceptional service and world-class experiences.

Overview

3
3
years of professional experience
3
3
Languages

Work History

Customer Experience Specialist

Bakai Bank
09.2024 - Current
  • Delivered exceptional service to clients, ensuring a warm, professional, and personalized experience in every interaction.
  • Collaborated with internal teams to resolve client issues swiftly and efficiently, enhancing overall satisfaction.
  • Identified areas for improvement in customer journey and proposed solutions that boosted client engagement.
  • Conducted needs assessments and offered tailored support in a high-pressure, time-sensitive environment.
  • Maintained detailed documentation to support process efficiency and service consistency.

Guest Relations Supervisor

Gatsby Hotel
05.2023 - 05.2024
  • Oversaw daily service operations, ensuring consistent delivery of high-quality guest experiences.
  • Trained and mentored a team on hospitality standards, conflict resolution, and luxury-level service delivery.
  • Resolved customer concerns with professionalism, empathy, and efficiency.
  • Managed shift schedules for optimal team performance, considering strengths and guest flow.

Front of House – Guest Host

Boutique Hotel Bishkek
02.2022 - 03.2023
  • Greeted and seated guests, offering a warm first impression and setting the tone for their visit.
  • Handled high-volume and high-stress environments calmly and confidently.
  • Communicated clearly and attentively to anticipate and exceed guest needs.
  • Provided accurate information and support, ensuring comfort and satisfaction from arrival to departure.

Education

Bachelor of Science - Software Engineering

Kyrgyz National University
Bishkek
04.2001 -

Skills

Customer service excellence

Conflict resolution
Communication & interpersonal skills
Team collaboration
⁠Adaptability under pressure
⁠Multicultural awareness

Timeline

Customer Experience Specialist

Bakai Bank
09.2024 - Current

Guest Relations Supervisor

Gatsby Hotel
05.2023 - 05.2024

Front of House – Guest Host

Boutique Hotel Bishkek
02.2022 - 03.2023

Bachelor of Science - Software Engineering

Kyrgyz National University
04.2001 -

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Aman Mukanbet UuluQatar Airways Applicant