Altynai Abdybekova
Bishkek
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Senior Kellner
MEINSCHIFF 5 TUI CRUISES
06.2023 - 02.2024
- Greet customers and hand out menus
- Sales operations (exclusive products of restaurant)
- Take meal and beverage orders from customers and place these orders in the kitchen
- Make menu recommendations and inform patrons of any specials
- Deliver meals and beverages to tables when they have been prepared
- Check that customers are satisfied with their meal
- Prepare the bill for tables when requested.
- Skilled at working independently and collaboratively in a team environment.
Revenue Manager
Mab-Ula LLC
10.2022 - 06.2023
- Running or supporting the revenue management team, including pricing of the hotel's reservations and meeting & events or other enquiries
- Delivering day-to-day as well as promotional strategies in support of key revenue management metrics, such as ADR, RevPAR, occupancy and channel mix
- Handling departmental goal setting and budget, including negotiations with third parties on commissions
- Reviewing business performance and providing recommendations to improve financial performance
- System maintenance and ongoing training and education
- Forecasting
- Analyzing booking patterns and market trends.
Junior Steward
MEINSCHIFF 3 TUI CRUISES
12.2021 - 09.2022
- Providing excellent wait service to ensure satisfaction
- Taking customer orders and delivering food and beverages
- Making menu recommendations, answering questions and sharing additional information with restaurant patrons
- Sales operations (increasing revenue, reaching target)
- Knowledge of allergy products
- Cash up bills and ensure that the correct amount has been paid
- Administer change to tables if needed.
Front Desk Agent (Receptionist)
Jannat Resort, Jannat Regency
05.2018 - 10.2021
- Ensure smooth flow of operations between different staff teams and shifts by documenting and communicating actions, irregularities, and ongoing concerns to be addressed
- Greet and welcome visitors and direct them appropriately to rooms, restaurant, spa, etc
- Coordinate with staff to check new visitors in upon arrival and direct them to their rooms
- Maintain security and telecommunications system
- Answer visitors questions or referring inquiries to correct staff for event reservation, tourism bookings and other needs
- Direct visitors by maintaining employee and department directories
- Maintain security by following procedures, monitoring and updating logbook, and issuing visitor badges
- Operate multi-line telecommunication system for house phone and console operation including calling to rooms, transferring incoming calls, and managing staff to staff calls.
- Increased customer loyalty with exceptional communication skills and personalized service.
English tutor
Sayakbai Manaschy International Foundation
08.2017 - 05.2018
- Taught English to classes of students in grades 1-4.
Volunteer
Hand in Hand Autistic Children's Center
05.2017 - 05.2018
- Lead games and activities with children
- Worked with students to develop and improve fine motor skills through educational activities.
Education
Bachelor of Arts - International And Comparative Politics
American University of Central Asia
Bishkek, Kyrgyzstan05.2023
Remote Internship in Human Rights Clinic -
The Al-Quds University Human Rights Clinic
Palestine, Jerusalem06.2021
Bard Globalization And International Affairs Program
New York, NY05.2021
New Generation Academy
Bishkek, Kyrgyzstan05.2018
High School Diploma -
Karybek Uulu Akmataaly
Naryn, Kyrgyzstan05.2017
Skills
- Microsoft Office Suite (proficient), Opera, Rarus, Edelweiss (hotel operation systems)
- Computer Skills
- Networking
- Team building
- Team Management
- Research
- Verbal Communication
Languages
Kyrgyz, Russian
Native language
English
Advanced
C1
German
Upper intermediate
B2
Timeline
Senior Kellner
MEINSCHIFF 5 TUI CRUISES
06.2023 - 02.2024
Revenue Manager
Mab-Ula LLC
10.2022 - 06.2023
Junior Steward
MEINSCHIFF 3 TUI CRUISES
12.2021 - 09.2022
Front Desk Agent (Receptionist)
Jannat Resort, Jannat Regency
05.2018 - 10.2021
English tutor
Sayakbai Manaschy International Foundation
08.2017 - 05.2018
Volunteer
Hand in Hand Autistic Children's Center
05.2017 - 05.2018
Bachelor of Arts - International And Comparative Politics
American University of Central Asia
Remote Internship in Human Rights Clinic -
The Al-Quds University Human Rights Clinic
Bard Globalization And International Affairs Program
New Generation Academy
High School Diploma -
Karybek Uulu Akmataaly
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