IT Servise Managemant framework
Aidan Sydykbaeva
IT-manager
BishkekKyrgyzstan
Summary
Accomplished IT leader with a proven track record at CJSC Kompanion Bank CJSC, adept in ITIL framework and team development. Spearheaded innovative technology integrations, significantly enhancing operational efficiency and team productivity. Expert in risk mitigation and fostering collaborative environments, consistently driving project success and technological advancement.
Overview
11
11
years of professional experience
3
3
Certifications
4
4
Languages
Work History
IT-manager
CJSC Kompanion Bank CJSC
08.2020 - Current
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Streamlined IT operations, ensuring a consistent and effective response to daily business demands.
- Oversaw IT department operations and training.
- Directed a talented IT team in offering superior technical assistance while nurturing professional development.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Drove innovation by exploring emerging technologies that optimized the organization's IT landscape.
- Streamlined user account management from initiation to conclusion, enhancing operational efficiency in applications.
- Increased team productivity significantly by automating routine tasks and streamlining processes.
- Implemented a comprehensive IT service management framework adhering to ITIL standards.
IT Analyst
CJSC Demir Kyrgyz International Bank
02.2019 - 08.2019
- Improved user experience, monitoring feedback and making necessary adjustments to software applications.
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Promoted collaboration among IT team members, facilitating knowledge sharing and skill development opportunities.
- Decreased downtime by proactively identifying potential IT issues and implementing preventative measures.
- Reduced manual processes, automating routine tasks to free up resources for strategic initiatives.
- Troubleshot critical incidents involving network outages or security breaches, swiftly implementing remediation plans to minimize impact on operations.
- Mentored junior staff within the IT department, guiding career growth through hands-on training exercises and constructive feedback sessions.
- Developed custom solutions for clients, tailoring technical specifications to meet unique needs.
- Optimized system performance by conducting regular audits and resolving identified issues.
- Tailored IT solutions to meet specific business needs, improving overall operational efficiency.
Technical Support Engineer
OJSC Kyrgyztelecom
12.2013 - 02.2019
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
Project Manager
LLC Iprofi IT
08.2017 - 05.2018
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Managed projects from procurement to commission.
- Enhanced project visibility, implementing dashboard and reporting tools for real-time progress monitoring.
- Analyzed project performance data to identify areas of improvement.
- Facilitated workshops to collect project requirements and user feedback.
Education
High School Diploma -
Nekrasov Secondary School
Karakol, Kyrgyzstan 04.2001 -
Skills
Team collaboration
Information confidentiality
Risk mitigation planning
IT risk management
IT infrastructure
Technical troubleshooting
Documentation and reporting
Documentation management
Application support
Team development
IT governance
ITIL framework
Disaster recovery
Change management
Local access network planning
Technical support scheduling
Technical leadership
IT service management
Technical support oversight
Teamwork and collaboration
Project planning
IT infrastructure proficiency
Project leadership
Technology integration
User support
Multitasking
Analytical thinking
Self motivation
Task prioritization
Operational reporting
Organizational skills
Project coordination
Department management
Relationship building
Technical support
Project management
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Supervised team of [Number] staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Resolved product issue through consumer testing.
Affiliations
- APICS – Association for Supply Chain Management
- Association of Information Technology Professionals
- Toastmasters
Additional Information
test
Software
Certification
Certified [Job Title], [Company Name] - [Timeframe]
Interests
Streamlining processes
Timeline
IT-manager
CJSC Kompanion Bank CJSC
08.2020 - Current
IT Analyst
CJSC Demir Kyrgyz International Bank
02.2019 - 08.2019
Project Manager
LLC Iprofi IT
08.2017 - 05.2018
Technical Support Engineer
OJSC Kyrgyztelecom
12.2013 - 02.2019
High School Diploma -
Nekrasov Secondary School
04.2001 -
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