Aidai Ishenbekova
Bishkek
Summary
Proactive and goal-oriented candidate with excellent time management and problem-solving skills. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and further develop professional skills.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
Work History
Spa-receptionist
The Address Dubai Mall Hotel
Dubai, UAE
01.2015 - 01.2016
- Welcomed customers with friendly greeting, optimizing the overall guest experience.
- Replied to emails and phone calls to schedule the SPA procedures, recommending to the guests the treatments according to their requirements.
- Handled payments and processed credit card transactions.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Communicated with spa team members if clients canceled or changed appointment times.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Achieved specified sales targets by promoting special treatments, additional services, and products.
- Participated in staff meetings to stay informed about current promotions, new services, or other relevant updates within the spa industry.
Hostess
Madeleine Cafe & Boulangerie
Dubai, UAE
01.2014 - 01.2015
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations by phone, e-mail, answered customer questions, and informed of accurate wait times.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Minimized customer service complaints by expertly managing customer expectations during peak hours. Proactively assisted servers, helping to maintain high levels of guest satisfaction throughout their meal.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Bartender
Hotel Holiday
Bishkek, Kyrgyzstan
01.2013 - 01.2014
- Handled drink requests from both servers and guests.
- Enhanced overall guest experience by consistently delivering outstanding service and engaging in friendly conversation.
- Managed inventory and organized bar supplies. Arranged bottled merchandise and glasses for an appealing display.
- Kept bar presentable and well-stocked to meet the customer needs.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Guide-interpreteur
Ecotour Kyrgyzstan
Bishkek, Kyrgyzstan
01.2012 - 2022
- Led the tours across all seasons except winter and early spring months.
- Guided groups of up to 8 people on scheduled tours.
- Ensured guest safety and satisfaction throughout various tours including cycling, trekking, and horse riding.
- Was responsible to track guests preferences, create a suitable menu for the guests who have specific dietary requirements.
- Managed unexpected challenges with flexibility in order to deliver an exceptional experience.
- Established positive relationships with tour members through fun and engaging conversation.
- Delivered timely and accurate updates to tour coordinator regarding tour progress.
Education
Certificate - Truck Dispatch
Global Dispatch
Bishkek, Kyrgyzstan 08.2025
Certificate - Truck Dispatch
Goal Training Courses
Bishkek, Kyrgyzstan 12.2022
Diploma - Foreign Languages (English)
I.Arabaev Kyrgyz State University
Bishkek,Kyrgyzstan 06.2013
Skills
- Customer service
- Adaptability
- Fast learner
- Excellent communication skills
- Documentation and paperwork
- Energetic work attitude
Qualifications summary
Language skills: English
Intermediate (B1)
Native languages: Russian
Bilingual or Proficient (C2)
Kyrgyz
Upper intermediate (B2)
Qualifications summary
- Ten years of professional experience in customer service industry.
- Well versed in social etiquette
- Strong physical ability to stand and walk throughout work shift
- Good knowledge of Microsoft Office tools.
Timeline
Spa-receptionist
The Address Dubai Mall Hotel
01.2015 - 01.2016
Hostess
Madeleine Cafe & Boulangerie
01.2014 - 01.2015
Bartender
Hotel Holiday
01.2013 - 01.2014
Guide-interpreteur
Ecotour Kyrgyzstan
01.2012 - 2022
Certificate - Truck Dispatch
Global Dispatch
Certificate - Truck Dispatch
Goal Training Courses
Diploma - Foreign Languages (English)
I.Arabaev Kyrgyz State University