Aichurok Batyrkan Kyzy Guest Relation&reception
Bishkek,Skype: .cid.8fd57d85352e6ef6
Summary
Proactive guest service professional with several years experience. Excellent hospitality industry prowess and training in roles. Known for great service, reliability and goal-oriented work. Focused on meeting guest needs efficiently. Smooth and systematic in overseeing staff, services and amenities. Good relationship-building, decision-making and conflict resolution skills.
Overview
8
8
years of professional experience
Work History
HR Manager
HR Direct KG
Bishkek , Kyrgyzstan
03.2023 - Current
- Prepared presentations to company executives regarding employee performance and retention trends.
- Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
- Assisted in the development of policies related to human resources management.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation, and benefits processes.
- Managed delivery of customer-focused HR services to company to increase hire rate and reduce churn.
- Provided guidance on labor law regulations to ensure compliance with applicable laws.
- Created and implemented employee retention strategies.
- Conducted employee performance reviews and implemented corrective actions to increase productivity.
- Held exit interviews and documented information discussed with employees.
- Recruited new employees and built relationships, driving visibility.
- Coordinated workers' compensation insurance and managed claims.
- Aligned HR policies with federal and local regulations.
Guest Relations Manager
Eclipse tourism
Dubai, United Arab Emirates
01.2020 - 10.2022
- Serve as the primary point of contact for guests, handling inquiries, feedback, and
s p e c i a l requests.
- Conducted regular audits of guest relations personnel to ensure adherence to company guidelines and policies.
- Generated innovative ideas to improve the overall quality of guest services.
- Developed new ideas to drive cost-effective guest amenities.
- Verified customer credit to establish payment method for accommodations.
- Recommended local area establishments or services to suit guest interests and plans.
- Developed engaging content for event websites and social media channels, increasing online visibility and participation.
- Managed event budgets, ensuring all events were delivered within financial constraints.
- Reviewed feedback received from guests after each event and implemented necessary changes going forward.
- Scheduled speakers, performers and other personnel for events.
- Negotiated contracts with venues, caterers, and entertainment providers to secure favorable terms and pricing.
Receptionist
On live hotel Cesme
Cesme, Turkey
02.2017 - 11.2019
- Welcomed and checked in guests with a professional and friendly attitude
- • Handled reservations, cancellations, and guest inquiries both in person and over the phoneServed visitors by greeting, welcoming and directing to appropriate personnel.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Collated, bound and stored computer-generated reports.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Updated and recorded customer or client information to maintain accounts.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
- Prepared welcome packages for new hires.
Education
BBA - Tourism And Hospitality Management
Barchelor
Bishkek06-2021
Skills
- Employee training
- Regulatory compliance
- Recruitment strategies
- Onboarding processes
- HR policy development
- Project management
- Conflict resolution
- Team building
- Collective bargaining
- Time management
Languages
English
First Language
Russian
Advanced (C1)
C1
Turkish
Proficient (C2)
C2
Kyrgyz
Proficient (C2)
C2
Timeline
HR Manager
HR Direct KG
03.2023 - Current
Guest Relations Manager
Eclipse tourism
01.2020 - 10.2022
Receptionist
On live hotel Cesme
02.2017 - 11.2019
BBA - Tourism And Hospitality Management
Barchelor
Similar Profiles
CRYSTAL SALCEDOCRYSTAL SALCEDO
Intake Coordinator at Hr Direct ServicesIntake Coordinator at Hr Direct Services
Alexis PrietoAlexis Prieto
FOUNDER at STARTUP HR | REMOTE | HR & TALENT CONSULTINGFOUNDER at STARTUP HR | REMOTE | HR & TALENT CONSULTING
Marcin SzulcMarcin Szulc
Sport data consultant at Sportdata GmbH & Co KGSport data consultant at Sportdata GmbH & Co KG